Cancellation Policy

How to cancel or change a booking

Email us at info@doganddistrict.com, or use the contact method we agreed when you booked. Notice is measured from when we receive your message to the scheduled start time of the visit.

Dog walks and home visits

• 24 hours' notice or more: free of charge.
• Less than 24 hours' notice: 50% of the visit price.
• Same-day cancellations after we've set off, or when we arrive and can't access your home or your dog: the full visit price.

Overnight sitting, weekend and holiday care

These bookings reserve whole days and nights for you, so they need more notice.

• 7 days' notice or more: free of charge, and any deposit is refunded.
• Between 48 hours and 7 days' notice: 50% of the booking price.
• Less than 48 hours' notice: the full booking price.
• Christmas, New Year and bank holidays: bookings over these periods need 14 days' notice to cancel free of charge.

If you come home earlier than planned, unused days are charged in line with the notice periods above.

Regular and recurring bookings

• You can skip or move an individual visit with 24 hours' notice at no charge.
• To end a regular arrangement, please give 7 days' notice.

If your dog is unwell

Please tell us as soon as you can. If your dog is ill, injured or in season and shouldn't be walked, we're happy to waive late-cancellation charges where it's fair to do so, or offer a gentle home visit instead.

If we need to cancel or change a visit

• If we have to cancel, for example through illness or an emergency, we'll tell you as early as possible and offer another time. You won't be charged for any visit we cancel, and anything you've paid for it will be refunded.
• In extreme heat, storms, ice or other unsafe conditions we may shorten a walk, change the route, move the time or swap to indoor enrichment. Your dog's safety always comes first, and we'll let you know.

Meet-and-greets

Meet-and-greets are free. If you need to rearrange, just let us know.

Refunds

Where a refund is due, we'll pay it back to the original payment method within 7 days.

Training programmes and packages

Training programmes and packages aren't on sale yet. Their cancellation terms will be published here before they launch.

Your rights

This policy doesn't affect your statutory rights as a consumer. Where you book at a distance (for example online or by email), you have a 14-day right to cancel. If you ask us to start a service within that period, you'll pay for any visits already provided.